Refund policy

Thank You for Choosing Erkoos

At Erkoos, we take pride in offering high-quality jewelry and want you to love every piece. As part of our commitment to offering quality items and practicing sanitary protocol, all purchases are final sale. Please review our updated Return Policy below.

1. Final Sale Policy

All jewelry purchases are final sale and are not eligible for return or exchange. We encourage you to review product descriptions and sizing details carefully before making your purchase.

2. Damaged or Defective Items

While we strive to ensure every item meets our high standards, if you receive a product that is damaged or defective, we’re here to help. Please contact our Customer Service team at SUPPORT@ERKOOS.COM within 7 days of receiving your order.

Process for Damaged/Defective Items:

• Reach out to our team with your order number and details about the damage/defect.

• We may request photos of the item for verification purposes.

• Once confirmed, we will provide instructions for returning the item, and a replacement or refund will be issued, depending on availability.

3. Shipping Costs

If you are returning a damaged or defective item, Erkoos will cover the shipping costs associated with the return. For all other cases, shipping fees are non-refundable, as all purchases are final sale.

4. Contact Us

For any questions or assistance with your order, our Customer Service team is here to help. Please contact us at SUPPORT@ERKOOS.COM.